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Mavi Etzyon-Grizer Global Director of Customer Success

  • Proactively reaching out to customers helps in maintaining relationships and surfaces issues before they become real issues. 


  •  Introducing CSM as early as possible builds more trust and ensures a continuous customer experience from pre-sale to post-sales. That helps in creating trust, building relationships, and securing engagement.


  • Building a success plan that is tied to the customer’s business goals helps in understanding the value of the product and ensures the customer’s commitment throughout the engagement.

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