Mavi Etzyon-Grizer Global Director of Customer Success
- Proactively reaching out to customers helps in maintaining relationships and surfaces issues before they become real issues.
- Introducing CSM as early as possible builds more trust and ensures a continuous customer experience from pre-sale to post-sales. That helps in creating trust, building relationships, and securing engagement.
- Building a success plan that is tied to the customer’s business goals helps in understanding the value of the product and ensures the customer’s commitment throughout the engagement.