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Emily Alves Dos Santos - Community Manager, Tutoria

  •  Creating personalized experiences: To truly understand your customers’ needs, you need to create personalized experiences for them. This will help you establish a deeper connection and trust with your customers, leading to long-term loyalty.
  •      Building strong relationships: Building strong relationships with customers is crucial to customer success. As humans, we value personal connections and getting to know each customer on a personal level can help build a strong and lasting relationship.
  •  Communication: Communication is key to maintaining a strong relationship with customers. It’s important to keep them informed about any updates, changes or issues and be responsive to their needs. When things go wrong, customers need to know they have someone they can reach out to who will listen and help them. 

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