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Angela Carmack -Director of Customer Success, Awardco

  • Celebrate renewals as much as you celebrate upsells and new business.


  • The role of Customer Success is diminished if you only share the issues customers are facing. To showcase the value the team brings, also share how customers are seeing results.


  • Customer feedback is a gift. Even when it hurts, it shows how to fix the partnership. Customers give feedback because they are invested

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