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Tony Fabbi - Independent Consultant, Customer Success


  •  Gaining a thorough         understanding and an accurate view of the key health indicators in your customer base are critical to effectively managing GRR / NRR. A wait and see approach is a risky and potentially costly strategy.
  • If you’re not managing Time-to-Value (TTV) you should be! Not only is it a potential competitive advantage (or weakness), it’s also a strong predictor of customer success and loyalty.
  • Customers have a voice and want to be heard. But it’s not enough to just listen – they also want action with timely, measurable improvement. The voice-of-the-customer should be a critical gear in any innovation engine.

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