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  • We are all doing our best – everyone has good days and bad days. When connecting with our team and the customers we serve, approach every interaction with kindness.
  • Don’t make assumptions – You have no idea what someone’s intentions are. Instead of stressing or jumping to conclusions, take the time to ask questions and understand the situation, and the person, more deeply.
  • Be an advocate – You are the voice of your team and you are the voice of the customer, don’t take that for granted. You should always be thinking of the impact changes and decisions will have on those you represent, and taking opportunities for those impacted to share their thoughts and ideas.

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