Dali Jung - Head of Customer Success, Skeepers US
- Building strong relationships with your customers is the foundation of great customer success. Start by communicating with your customers regularly and build trust by being honest and transparent. As customer success trends toward automation, it’s critical that we find ways to maintain a personal connection with our clients.
- Managing expectations is essential to great customer success. Properly setting expectations in the pre-sale process can hugely impact the success of the partnership. Sales and
- Customer Success teams must be aligned to ensure client expectations are met.
Customer Success is an ongoing process where flexibility is key. You must continuously evolve and adapt your strategy to meet the changing needs of your customers and to stay ahead of the competition.