
In previous exchanges, we discussed the significance of customer outcomes and striking a balance between product and users to ensure…
In previous exchanges, we discussed the significance of customer outcomes and striking a balance between product and users to ensure…
Account managers are like mini CEOs of their business. Empower your customer teams so that you can drive success in…
Find out how we helped grow Tovuti’s net ARR by 43% within one year Who is Tovuti ? Founded in…
How we helped Ushur grow its ARR by 47% Situation Ushur had a large number of customer interactions and contracts…
Elevate client relationships: Unveiling real-time client insights In the rapidly evolving realm of client management, being a step ahead is…
Going beyond the words “success” and “satisfaction” when it comes to building a working relationship with customers… that’s Scalable Customer…
Picture this: you wake up one fine morning, ready to conquer the world, only to be greeted by a termination…
Artificial Intelligence (AI) has been revolutionizing industries for a long time, but it has finally taken the spotlight with ChatGPT…
According to Salesforce, a mind-boggling 73% of customers experience a complete overhaul of their expectations after just one extraordinary encounter…
In the whirlwind of our fast-paced, hyper-growth world, there comes a time when a business can grow faster than a…
Previous slide Next slide Laura M. Balster- Director of Customer Success, Intranet Connections Focus on the customer before the product.…
Previous slide Next slide Meghana Sundaresan- Strategy @ Komodo Health Solve Problems and don’t just sell products – Successful…
Previous slide Next slide Anju Olson- Strategic Partnership Consultant Be the Customer Voice. Simply put, speak up on behalf of…
Previous slide Next slide Julie Fox – Sr. Manager, Customer Success, FloQast I always find that the best CSMs…
Previous slide Next slide Christine Boermeester – Senior Director of Customer Success at Deltek Customer Success starts with understanding the…
Previous slide Next slide Srajan Bhagat – Head of Customer Success Numina The CSM role is like that of an…
Previous slide Next slide Amit Kumar – Associate Director, CS MoEngage Inc. In the realm of Software as a Service…
Previous slide Next slide Antti Nevalainen – Growth/CS Coach Catalyst Software Effective communication is key in customer success management. It’s…
Previous slide Next slide Paddy McShane – Head of Customer Success STATSports Delight in every interaction; on getting time to…
Previous slide Next slide Charles Leveillee – Customer Success Leader Charting a Path to Success Creating a customer journey map…
Previous slide Next slide Bethany Bosso – Sr Director of Customer Experience Opportunity@Work One of the most underrated skills in…
Previous slide Next slide Shane Smith – Principal and Founder Everetics Humans are emotional, and customers are humans. Customers remember…
Previous slide Next slide JoJo Kalita – Vice President of Customer Success 4th Down Solutions Lead with EQ – One…
Previous slide Next slide Heidi L Rhodes – Head of Global Customer Success & Sales Meta “Nobody wants a ¼…
Previous slide Next slide Sumanta Paul – Manager, Customer Success Classplus Offer individualized assistance and instruction: Because each customer has…
Previous slide Next slide Tony Fabbi – Independent Consultant, Customer Success Gaining a thorough understanding and…
Previous slide Next slide Chad Horenfeldt – Customer Success & Customer Experience Leader at Meta 1. Customer Success is a…
Previous slide Next slide Colin Kemble – Head of Customer Success Acute & Payer Memorialize the best practices within your…
Previous slide Next slide Angela Carmack -Director of Customer Success, Awardco Celebrate renewals as much as you celebrate upsells and…
Previous slide Next slide VIVIANE SPILLER Head of Customer Experience Latam The basis for building efficient Customer Success must be…
Previous slide Next slide Mavi Etzyon-Grizer Global Director of Customer Success Proactively reaching out to customers helps in maintaining relationships…
Previous slide Next slide Rovilyn Oblea – Head Of Customer Success, J P Morgan I believe Customer Success is a…
Previous slide Next slide Michelle Fleishman – VP of Customer Success Focus on creating a personalized customer experience. By understanding…
Previous slide Next slide Dana Booker – Senior Strategic Customer Success Manager, LearnUpon If a customer is churning, they should…
Previous slide Next slide Rovilyn Oblea – Head Of Customer Success, J P Morgan I believe Customer Success is a…
Previous slide Next slide Emily Alves Dos Santos – Community Manager, Tutoria Creating personalized experiences: To truly understand your customers’…
Previous slide Next slide Maribeth Baldassarri – Cloud Customer Experience Lead, Google a) Do what you say and say what…
Previous slide Next slide Jennifer Chiang – Product Manager, Seso Top 50 Women Leader in CS (Panelist) Every product is…
Previous slide Next slide Haig Kingston – Head of Customer Success, Zellis The key to Customer Success is in the…
Previous slide Next slide Dali Jung – Head of Customer Success, Skeepers US Building strong relationships with your customers is…
Previous slide Next slide Bonnie Fine – Head of Customer Success Toki Ask the follow up – Even if you…
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Previous slide Next slide Rovilyn Oblea – Head Of Customer Success, J P Morgan I believe Customer Success is a…