Intelo.AI, Inc. (“Intelo.AI”) is a cloud software company that provides customer intelligence by leveraging customer data and interactions and services (the “Services”) to clients that have entered into a written agreement with Intelo.AI (“Clients”). Intelo.AI’s flagship product is an AI powered intelligence platform, Intelo, that is used by our Clients to proactively monitor customer health and measure all aspects of customer engagement.
At Intelo.AI, we take data privacy seriously. This Policy describes our privacy practices for the activities set out in this statement. Please read this Policy carefully, as it outlines how we collect, use, share, and otherwise process information from which an individual can be identified (“Personal Data”). Additionally, this Policy outlines your choices and rights with respect to our processing of your Personal Data.
2. Privacy Policy Scope
2.1 PERSONAL DATA COVERED BY THIS POLICY
This Policy applies to Personal Data processed by Intelo.AI, for which Intelo.AI is the controller. Intelo.AI is the controller of your Personal Data as described herein unless expressly specified otherwise.
2.2 PERSONAL DATA NOT COVERED BY THIS POLICY
Intelo.AI’s websites and Services may contain links to other websites, applications, and services maintained by third parties. The privacy and data protection practices of such third parties are governed by the privacy policies of those organizations. Please review the privacy policies of those organizations to better understand their privacy practices.
This Policy does not apply to Personal Data processed by Intelo.AI, for which Intelo.AI is not the controller. For avoidance of doubt, this Policy does not apply to the extent that we process Personal Data in the role of a processor on behalf of our Clients. If you are a potential candidate, job applicant, or employee that has submitted Personal Data to an Intelo.AI Client, the use of your data is governed by the policies of the organization to which you have submitted a recruitment inquiry or application or with which you are employed. For detailed privacy information regarding the use of your Personal Data by a Client, or to exercise your rights regarding such Personal Data, please reach out to that organization directly. Intelo.AI may only access, share, distribute, or otherwise process Personal Data submitted to us by or on behalf of a Client as provided in the Agreement between Intelo.AI and that Client or as may be required by law.
We are not responsible for the privacy or data security practices of our Clients, which may differ from those set forth in this Policy.
3. Data Processing
Intelo.AI may process your Personal Data in a number of online and in-person circumstances, including, without limitation, when you: (i) visit our websites that display or link to this Policy (the “Website”); (ii) visit our offices; (iii) communicate with Intelo.AI via email, phone, or fax; (iv) fill out a form at a conference or event; (v) register to attend an event or webinar; (vi) access or download certain content (such as a whitepaper); or (vii) engage in other interactions with Intelo.AI that require the provision of Personal Data.
4. COLLECTION OF PERSONAL DATA
4.1 PERSONAL DATA THAT YOU PROVIDE
The types of Personal Data you may choose to provide to Intelo.AI include, without limitation: your email address, job title, company information, and more as per defined contract with the Client. Potential candidates or employees for a position with Intelo.AI may also provide information regarding job interests and answers to screening questions (e.g., “What is your current job title?” Or “What is the name of your current employer?”), as well as any other Personal Data that Intelo.AI requests you provide as an applicant to a position with Intelo.AI or as an employee of Intelo.AI.
4.2 DEVICE AND USAGE DATA
When you visit the Website, our servers automatically record information that may include Personal Data. Information we collect may include, without limitation: the web address you came from or are going to, your device model, your operating system, the type of web browser you are using, your internet service provider/mobile carrier, a unique device identifier, your IP address, your mobile network carrier, your time zone and location, and additional information provided by your web browser. Whether we collect some or all of this information depends on the type of device you are using and your device settings. For example, different types of information are available to Intelo.AI depending on whether you are using a Mac or PC, or an iPhone or Android phone.
To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.
4.4 COOKIES, AND OTHER TRACKING MECHANISMS
Like many companies, we and our service providers use cookies and other technologies to receive and store certain types of information, which may include Personal Data, when you interact with us through your computer or mobile device. Using these technologies helps us customize your experience with our services and improve your experience. Some of the types of information we use these technologies to collect include, without limitation:
Cookie Data: Depending on how you are accessing the Website, we may use cookies or similar technology to analyze trends, administer the Website, track your movements around the Website, and gather information about the Website visitors as a whole. A cookie is a small amount of data that a website stores on your computer, and which we can later retrieve. When we use cookies, we may use cookies that last until you close your browser (“Session Cookies”) or cookies that last until they are deleted by you or your browser (“Persistent Cookies”). Intelo.AI may use cookies for a number of purposes; for instance, to store your preferences for certain kinds of information or to make emails more useful or interesting. We often receive a confirmation when you open an e-mail from us if your computer supports such capabilities. To opt out of receiving emails from Intelo.AI, please review Section 7 “Accessing and Managing Your Personal data”.
Third Party Website Analytics Services: We use third party analytics providers, such as Google Analytics, to provide certain information about your use of the Website. These third party analytics providers collect and track certain de-identified data and information regarding the characteristics and activities of website visitors. To learn more about how Google uses this information, please visit www.google.com/policies/privacy/partners. You may opt out of third party cookies from Google Analytics tracking by installing a browser plugin. For more information on this plugin, please visit https://tools.google.com/dlpage/gaopout.
Do Not Track: While some internet browsers offer a “Do Not Track” or “DNT” option that lets you tell websites that you do not want to have your online activities tracked, these features are not yet uniform and there is no common