Introduction
Delve into the world of customer engagement strategies with Olha Kinash, Senior Customer Success Manager at EBS. Olha shares invaluable insights on the importance of proactive engagement, leveraging customer data for informed decision-making, and fostering a culture of continuous learning. Learn how these strategies can drive better outcomes and build lasting customer relationships.
Olha Kinash - Senior Customer Success Manager,EBS
- Proactive Engagement: Anticipate customer needs and reach out before they encounter issues. This builds trust and shows commitment to their success.
- Data-Driven Decisions: Leverage customer data to identify patterns and trends, enabling you to ask the right questions and understand customer needs deeply. Tailor solutions based on these insights to drive better outcomes.
- Continuous Learning: Stay updated with industry trends and encourage your team to continuously improve their skills and knowledge. Use professional networks to share experiences, tips, and tools, fostering a culture of constant learning and innovation.
About Olha Kinash
Olha Kinash, a Certified Customer Success Manager, has a proven track record in implementing customer-oriented strategies. With 8 years of experience managing relationships with over 100 SMB clients in B2B, Olha supports clients from onboarding to retention, improving internal processes and identifying key opportunities to prevent churn, ensuring increased client satisfaction and positive business outcomes. Known for her proactive approach and dedication, she excels in account management, customer relationship building, complaint resolution, strategic partnerships, and client satisfaction enhancement. Actively collaborating with existing clients, Olha offers unwavering support to ensure their ongoing success. She is consistently exploring fresh opportunities in Customer Success Service to leverage her expertise in enhancing client relationships and achieving mutually beneficial partnerships.
About company
EBS is a wise and experienced partner-in-business for more than 300 companies. We have been leading the way in Ukrainian market for local and foreign businesses since 1998, making us a one-stop consultancy for newcomers and experienced players. Whether you are making your first steps in doing business in Ukraine, seeking professional help in dealing with ongoing challenges, or looking for visionaries to plan your long-term strategy, we will give you the support you need to win the market.