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Meghana Sundaresan- Strategy @ Komodo Health
- Solve Problems and don’t just sell products – Successful CSMs very quickly graduate from transactional interactions to true thought partners for the client. You need to have a deep understanding of your client’s business, the top business drivers and headwinds, key milestones and the industry. Understand their pain points and actively work on finding solutions that address their unique needs.
- Don’t be afraid to challenge their POVs – Always be respectful and collaborative but do not be afraid to lay out different points of view that they may be missing today. This will showcase that you are looking at the bigger picture and are deeply invested in their success, ultimately strengthening the partnership.
- Consistency is Key – Consistency is key in building trust. Ensure that your products or services consistently meet or exceed the agreed-upon standards. Reliability builds confidence in your capabilities.