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The Proactive Customer Success Platform for Outcome-Driven Growth

Intelo empowers B2B SaaS teams to maximize product value for their customers. Our AI-powered platform provides the insights, tools, and automation you need to drive customer outcomes, fuel sustainable revenue, and reduce churn.

Dashboard Visualization - Customer Success Platform - net revenue retention

Problem

Are you experiencing any of these pain points ?

Delayed customer interventions

Do you find yourself being pulled into customer escalations much later than you would have preferred to be informed?

Missed sales opportunities

Do you discover possible upsell or cross-sell opportunities missed in your reviews due to the team not identifying the signals or patterns coming out of your customer conversations?

Missed risk signals

Are you missing out on identifying customer churn possibility because several events that increase risk are not being shared with you in a timely manner?

Insufficient data to make decisions

Are you on time actionable insights on account movements based on internal and external sources of data ?

Solution

How our platform addresses this?

Escalation maximize revenue

Risk Management

The value management platform detects risk trends among your customers by continuously training models on your industry and historical data. These insights are synced and surfaced to you through the platform of your preference.

Conversations maximize revenue

Interactions Analysis

The value management platform analyzes any unstructured data you direct the AI towards. Trained on SAAS and account management taxonomy, the AI identifies crucial patterns from all your customer interactions.

Opportunities maximize revenue

Identify valuable leads

Unearth potential upsell or cross-sell opportunities overlooked in your reviews (or not analyzed at all). Identify signals and patterns emerging from customer conversations and product usage.

Relationships maximize revenue

Not another SAAS tool

Value management seamlessly integrates into CRM and Project Management tools. Existing connector to CRMs HubSpot, Salesforce, and PM looks Asana, Smartsheets or Rocklane enhances value by working across your tech stacks.

Feature

Managing Customer Outcomes

Intelo’s dashboards transcend vanity metrics, showing how customer outcomes link to product usage for impactful prioritization by CS teams and executives.

Track use case adoption and visualize ROI per customer with configurable reports, ensuring alignment on value realization.

Feature

Risks & Opportunities

  • Our AI engine analyzes product interactions, customer sentiment, and external data to proactively surface at-risk accounts, hidden expansion potential, and actions your team should take.

  • Intelo equips your team to identify and execute on upsell/cross-sell opportunities tied directly to how customers are using your product.

Seamless

Prebuilt integrations

Value management platform integrates with a variety of enterprise tools, enabling you to turbo charge your existing processes with comprehensive insights on all customer interactions. The information sits in your CRM ( Salesforce or Hubspot ) so that Intelo is not another platform in the mix.

Intelo.ai Integrations - Elevate Your Account Management Platform
360 Customer View - Value Management Platform

Feature

360 Customer View

Value management platform provides a comprehensive view of every customer, aggregating key metrics to present a complete picture in easy to understand views including health and contextual role-based insights. Accurate customer data and status is always on!

Feature

Customer Health

Value management platform runs surveys, checks tickets, enter pulse and capture data from all your key status meetings to give you useful insights and timely nudges. Explainable AI generated customer health scores and trends helps you understand how you got there, uncovering hints for future action plans.

Customer Health in Value Management Platform
Interaction Insights - Value Management Platform

Feature

Intelligent conversation highlights

Connect seamlessly with Intelo and let it automatically capture meeting, email and channel summaries, sentiment, and key topics.

Find out how we helped grow Tovuti's net ARR by 43% within one year!

Discover how a product led growth company scaling at a fast pace,  discovered it is leaving money on the table. 

Voice of our Customers

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