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Anju Olson- Strategic Partnership Consultant

  • Be the Customer Voice. Simply put, speak up on behalf of and represent the customer when they are not in the room. Successful relationships are built on trust and doing the right thing for each other, which in turn, build goodwill to help weather hard times.
  • Pick Up the Phone. In this digital era of communications, it is vital to pick up the phone and call our customers. It allows us to convey tone effectively which can sometimes be lost or misinterpreted in email. Secondly, we can often streamline the process of reaching the next value-add for them. Live discussions build stronger relationships and also add some fun to the day.
  • Provide Actionable Information. When providing analytics and insights, an opportunity to deliver added value presents itself. By not only explaining what happened but also why it is important, we transform simple observations into something actionable and ultimately, helping to grow our customer’ business.

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