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Kristi Faltorusso - Chief Customer Officer ClientSuccess

  •  Confidence will make or break your success – it’s the difference in the boardroom, in your leadership meetings, in your 1:1 meetings and with your customers. If you lack confidence and conviction, convincing folks to believe you and believe in you, will be difficult. 
  •  Building strategic relationships internally is key. This does not mean you need to be best friends, in fact, you don’t need to be friends at all. You do however need to be aligned to common goals and shared objectives. As a Customer Success Leader your alignment with your cross-functional peers is paramount – if you think you’re going to drive change alone, you are sorely mistaken. 
  •  Customer Success is not a one-size-fits-all strategy, in fact it’s not even a one-size-fits-most. Customer Success will look different at every company because your product, customers, market, strategy etc. is different. If you’re trying to copy and past your strategy from another organization you will likely be unsuccessful. Instead, get crystal clear on your business objectives and have fun designing the right strategy for your company and customers.

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