Anna Lukianenko- Head of Customer success
- “Unhappy customers are your great asset. In fact, they invest time to communicate their feedback and needs. It is your chance to retain them and get priceless information about what needs to be improved. They are one of the biggest drivers for stellar customer experience.
- Customer Success is a mindset. Your team’s success should be measured by whether or not your customers succeed with the goals they have for your product. Understanding these goals should be the first step in any CS Playbook.
- Become a true expert in your product and the industry. It’ll give you confidence in conversations with the customers and will be your best tool to build trust with them.”