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Parul Bhandari - Founder, South Asian Success

  • Drive value exchange: Customer Success in a nutshell is about retaining and growing value in/retaining and growing value out. The company gives the customer products/services/data and the customer gives the company renevue/data/references (<– some not all of the things).
  • Be data-minded: Customer Success at the core is not about the relationship but the value we bring to it.
  • Data-drives so many things from insights, to ROI, to KPIs. It is important to live it, learn it, and love it.
    Listen thoughfully: To listen is a skill of its own, to listen thoughtfully is to give your attention, your time, and your mind to a task at hand. This is the greatest gift we can give our customers, teams and stakeholders.

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