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Bala Nair Vice President, Customer Success at Akamai Technologies

  • Focusing on outcomes v/s Outputs. Focusing on the outcomes that the customer is hoping to achieve ensures that you are really highlighting the value and the impact of your product.
  • Being a trusted advisor – Ensuring that you have a trained & skilled workforce that is not only knowledgable about your products but also the industry and the landscape.
  • ¬†Delighting the customer by being responsive,¬† setting the right expectations, advocating for their needs within the company & ensuring that they are making full use of the product or service they bought.

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