Bala Nair Vice President, Customer Success at Akamai Technologies
- Focusing on outcomes v/s Outputs. Focusing on the outcomes that the customer is hoping to achieve ensures that you are really highlighting the value and the impact of your product.
- Being a trusted advisor – Ensuring that you have a trained & skilled workforce that is not only knowledgable about your products but also the industry and the landscape.
- Delighting the customer by being responsive, setting the right expectations, advocating for their needs within the company & ensuring that they are making full use of the product or service they bought.