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Samrat Tandon -Vice President, Customer Success at Siemens

  •  Stakeholder mapping is crucial to drive customer success. Understand your stakeholders, their motivations, fears and challenges. Help them succeed in their initiatives by leveraging your products and services.
  •  Own your portfolio – treat it like your own small business. Help nurture it, retain it and grow it.
  •  Cross team collaboration internally is critical to your success as a CSM and for your company as a vendor. Be the voice of customer internally and drive a culture of customer centricity.

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