Samrat Tandon -Vice President, Customer Success at Siemens
- Stakeholder mapping is crucial to drive customer success. Understand your stakeholders, their motivations, fears and challenges. Help them succeed in their initiatives by leveraging your products and services.
- Own your portfolio – treat it like your own small business. Help nurture it, retain it and grow it.
- Cross team collaboration internally is critical to your success as a CSM and for your company as a vendor. Be the voice of customer internally and drive a culture of customer centricity.