Get the insights you need, exactly how you want them. By training and integrating all your success dimensions: tickets, emails, interactions, meeting notes, NPS, CSAT, product usage, outcomes, and more into a comprehensive Customer Health score in your CRM, you gain a true reflection of your customer journeys.
Data shows that the software industry spent more on customer success in 2024 than 2023, yet they saw higher turnover and lower NRR. But our customers had a different experience—they increased their NRR with less spend.