Today we're announcing that Intelo.ai has successfully completed its SOC 2 Type II audit, conducted by Atom Assurances Services. The certification confirms that the controls governing how we design, operate, and protect our AI agent platform meet the standards set by the AICPA's Trust Services Criteria for security, availability, and confidentiality.

For our customers — global luxury and retail brands that rely on Intelo agents to drive merchandising, planning, and operational decisions — this milestone removes a critical question from the procurement and vendor-review process. SOC 2 Type II is not a point-in-time snapshot; it is independent verification that our controls operated effectively over an extended audit period.

What was assessed

The audit examined our controls across the Trust Services Criteria categories of:

• Security — how we protect systems and customer data from unauthorized access.
• Availability — how we ensure the platform performs reliably for production workloads.
• Confidentiality — how we safeguard information that customers designate as confidential.

This covers our infrastructure, software development lifecycle, access management, change management, incident response, and the operational rigor behind every Intelo agent.

“Achieving SOC 2 Type II certification is a milestone we take seriously. Our customers — including some of the world's most recognized luxury and retail brands — trust us with sensitive operational data that informs how they run their business. This certification is independent validation that the security and operational practices we've built into Intelo from day one meet the standards those customers expect of an enterprise partner.”

What this enables for customers

For existing and prospective customers, this certification accelerates several workflows:

• Vendor security reviews and procurement — a SOC 2 Type II report addresses the majority of questions in standard security questionnaires.
• Data Processing Agreements and contractual diligence — enterprise legal and InfoSec teams can reference the report directly during contracting.
• Ongoing assurance — continuous monitoring and annual audits keep our controls under independent review.

This certification is one milestone in an ongoing commitment. As Intelo continues to expand the surface area of what our agents do for the world's most demanding brands, we will continue to invest in the controls, audits, and transparency that enterprise partners depend on.